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1) The following are some of the ways that human resources can benefit through electronic systems, except:_________? a. online recruiting can eliminate paperwork and speed up the hiring process b. online learning can slash travel costs and make training available anytime anywhere c. working online can reduce the resistance sometimes experienced from employees d. online retirement planning can help employees map out their future while reducing questions and paperwork for HR
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2) A written statement of policies and principles that guides the behaviour of all employees is called__________? a. code of ethics b. word of ethics c. ethics/ dilemma d. Training Manual
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3) The mental process to interpret environment as’ per one’s own understanding is known as:__________? a. Perception b. Attitude c. Personality d. Ability
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4) The sixth step of the SHRM application tool is to evaluate the plan against success criteria. During this stage it is important to note:___________? a. the positive effects of the actions implemented b. the negative effects of the actions implemented c. the failures that resulted from the implementation of the plan d. the positive & negative effect of the actions implemented
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5) The critical role of the SHRM Application Tool is to:_____________? a. Outline techniques, frameworks, and six steps that must be followed to effectively implement change in an organisation b. Develop a better strategic management process to deal with the dynamic changing environment today’s organisations face c. Identify and assess a narrow group of actions and plan how the organisation can overcome resistance to change d. identify if the organisation ‘has enough staff, if the staff heed training, if the compensation practices are appropriate, and if jobs are designed
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6) HR managers are generally the___________managers? a. Line b. Middle c. Staff d. Top
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7) The last step in the e-selection process is __________? a. consider how the various new stakeholders and clients will use the system b. train the employees that will be responsible for the administration of the process c. draw-up a flow chart of the current assessment process d. draft the desired flow process that will result from the E-selection process
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8) Which of the following term best represents the individuals who have interests in an Organisation and are influenced by it? a. Workforce b. Stakeholders c. Customers d. Stockholders
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9) Which of the following is not an advantage of using a private employment agency? a. it may be faster than in-house recruiting b. it does not require internal recruitment specialists c. screening may not be as thorough d. it may be better for attracting minority candidates
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10) The degree to which interviews, tests, and other selection procedures yield comparable data over time and alternative measures is best define by__________? a. Job sampling b. Reliability c. Validity d. Organisational culture
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11) Moving employees from· one job to another in a predetermined way is called ____________? a. Job rotation b. Job re-engineering c. Work mapping d. Job enrichment
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12) The Statement which best describes the function of Human Resources Planning is___________? a. An integrated set of processes, programs and systems in an Organisation that focuses on maximizing employee contribution in order to achieve Qrganisat b. The’ process of ensuring that people required running the company are being used as effectively as possible especially in fulfilling developmental n c. The formal process of familiarizing new employees with the Organisation,new job, work units and culture values, beliefs and accepted behaviour d. The process of effectively and efficiently managing your assets
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13) E-operations cover Web-based initiatives that: a. improve the marketing of existing products b. improve the creation of existing products c. improve ways to address an identified set of customer needs d. improve the selling process
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14) __________ is the process of deciding what positions the firm will have to fill? a. Recruitment b. Selection c. Personnel Planning d. Interviewing
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15) A number of benefits can be derived from using E-recruiting, these include: a. it decreases the effectiveness of the recruitment process by reaching larger numbers of qualified people b. it increases recruitment costs, it decreases and streamlines the administrative process cycle times c. it does not al!ow the company to evaluate the success of its recruitment strategy d. it increases the effectiveness of the recruitment process by reaching larger numbers of qualified people
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16) The primary aim of recruitment and selection process is to___________? a. Meet the high labour turnover b. Hire the best individuals at optimum cost c. Ensure the availability of surplus in the case of sickness and absence d. Hire Excess manpower for the future
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17) To address the challenges and opportunities they face organisations engage in a process of strategic management. Strategic management is: a. short-term focused and composed of organisational strategy, including strategy formulation and implementation b. short-term focused and composed of the organisation’s mission, vision and value statements c. long-term focused and composed of organisational strategy, including strategy formulation and implementation d. long-term focused and composed of the organisation’s mission, vision and value statements
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18) Which of the following have/has proven to be a particularly good predictor for jobs that include cognitively complex tasks? a. intelligence tests b. integrity evaluations c. work samplingD) drug tests d. behavioral assessment
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19) Human resource management is the formal part of an organization responsible for all of the following aspects of the management of human resources except: a. systems, processes, and procedures b. policy making, implementation, and enforcement c. strategy development and analysis d. management of the Organisation’s finances
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20) A practice used by different companies to reduce costs by transferring portions of work to outside provider rather than completing it internally is termed as: a. Planning b. Decentralization c. Restructuring d. Outsourcing
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21) The system of ranking jobs in a firm on the basis of the relevant characteristics, duties, and responsibilities is known as__________? a. Job evaluation b. Job design c. Job specification d. Job description
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22) Which of the following is not an elements of traditional job design? a. Formal Organisation charts b. Clear and precise job descriptions c. Well-defined mobility (promotion and transfer) paths d. Employee number chart
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23) The Scope of human resource management includes:___________? a. Production b. Marketing c. Inventory management d. Training & Development
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24) Which of the following act represents a situation in which employment decisions are NOT affected by illegal discrimination? a. Fair employment b. Legal compliance c. Litigation Process d. Affirmative action
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25) The first step in the e-selection process is____________? a. consider how the various new stakeholders and clients will use the system b. train the employees that will be responsible for the administration of the process c. draw-up a flow chart of the current assessment process d. draft the desired flow process that will result from the E-selection process
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26) Motivating the employees is classified as___________? a. Informational role b. Interpersonal role c. Decisional role d. Conceptual role
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27) The Mental Process to interpret environment as’ per one’s own understanding is known as:____________? a. Perception b. Personality c. Attitude d. Ability
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